At Essence Furniture, we strive to provide reliable and efficient delivery services to our customers. Below is some information about our delivery policies:

Shipping Costs

We aim to keep shipping costs as low as possible and will only charge shipping fees that cover the actual costs incurred by the shipping company. In certain circumstances, we may waive shipping charges depending on the quantity of items purchased.

Delivery Time

We provide an estimated delivery period for each order, which is the average time it takes to deliver to your area. We will dispatch your order within 48 business hours, and you can expect to receive it within the estimated delivery period.

Delivery Conditions

We recommend choosing a delivery point where someone can receive your purchase. If no one is available, our courier service may leave the item in a safe place, depending on their assessment of the area. If it is not deemed safe, they will leave a card with instructions for redelivery or collection from a depot or safe drop collection point.

Delivery Guarantee

We do our best to keep all products in stock. However, if an item is temporarily out of stock, we will notify you of the anticipated delivery date or suggest an independent retailer with the product in stock.

Receipt

All customers will receive a receipt of purchase upon delivery. If you have any inquiries regarding your order, please refer to the order number provided in your confirmation email.

Delivery Information

We use trusted courier services such as JNT Express, PGEON Express, SHUN FENG Express, Aramex Express, and TNT Express to deliver your purchases. If you have a preference, please let us know.

Order Status

For updates on your order status, simply email us at wltan@essencefurniture.com.

Cancellations

You may cancel your order before shipment at no charge. To inquire about the status of your order, please email us at wltan@essencefurniture.com.

Thank you for choosing Essence Furniture for your home furnishing needs.