Terms & Conditions

Privacy Policy

Welcome to www.essencefurniture.com!

The terms and conditions outlined the rules and regulations for the use of Essence Furniture Sdn. Bhd. (580074-M).’s Website, located at www.essencefurniture.com are stated below. By accessing this web site, we assume you accept these terms and conditions. Do not continue to use www.essencefurniture.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Buyer”, “You” and ““Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “The Seller”, “Ourselves”, “We”, “Our” and “Us”, refers to Essence Furniture Sdn Bhd. “Party”, “Parties”, or “Us”, refers to both the Buyer and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Buyer in the most appropriate manner for the express purpose of meeting the Buyer’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Malaysia. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


We employ the use of cookies. By accessing www.essencefurniture.com, you agreed to use cookies in agreement with the Essence Furniture Sdn.Bhd. (580074-M).’s Privacy Policy.
Most interactive websites use cookies to let us retrieve the user’s details for each visit. Our website uses cookies to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliates/advertising partners may also use cookies.


Unless otherwise stated, Essence Furniture Sdn. Bhd. (580074-M). and/or its licensors own the intellectual property rights for all material on www.essencefurniture.com. All intellectual property rights are reserved. You may access this from www.essencefurniture.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.essencefurniture.com
  • Sell, rent or sub-license material from www.essencefurniture.com
  • Reproduce, duplicate or copy material from www.essencefurniture.com
  • Redistribute content from www.essencefurniture.com

This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Essence Furniture Sdn. Bhd. (580074-M). does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Essence Furniture Sdn. Bhd. (580074-M)., its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Essence Furniture Sdn.Bhd. (580074-M). shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Essence Furniture Sdn. Bhd. (580074-M) have reserves the right to monitor all Comments and to remove any comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
    You hereby grant Essence Furniture Sdn. Bhd. (580074-M) a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content

The following organizations may link to our website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our website in the same manner as they hyperlink to the Websites of other listed businesses;
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link:

  1. Is not in any way deceptive;
  2. Does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services and
  3. Fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;
  • Dot.com community sites;
  • Associations or other groups representing charities;
  • Online directory distributors;
  • Internet portals;
  • Accounting, law and consulting firms; and
  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:

  1. The link would not make us look unfavorably to ourselves or to our accredited businesses;
  2. The organization does not have any negative records with us
  3. The benefit to us from the visibility of the hyperlink compensates the absence of Essence Furniture Sdn.Bhd. (580074-M) and
  4. The link is in the context of general resource information.

These organizations may link to our home page so long as the link:

  1. Is not in any way deceptive
  2. Does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services and
  3. Fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Essence Furniture Sdn. Bhd. (580074-M). Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our website being linked to that makes sense within
  • The context and format of content on the linking party’s site.

No use of Essence Furniture Sdn. Bhd. (580074-M).’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability

We shall not be hold responsible for any content that appears on your website. You agree to protect and defend us against all claims that is rising on your website. No link(s) should appear on any website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

  1. Are subject to the preceding paragraph and
  2. Govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Shipping, Order Cancellation, Return and Refund Policies
Delivery / Shipping Policy
  1. Essence Furniture Sdn Bhd will only ship to addresses indicated in the billing address or shipment address provided during buyer’s purchasesafter order is fully paid. Order processing time is Monday – Friday (9:00am – 5:00pm). No delivery will be arranged during weekend and public holiday.
  2. Sales invoice and payment receipt will be attached in the product packaging for delivery.
  3. Seller will deliver according to the delivery address as mentioned in buyer’s order. It is the buyer’s responsibility to furnish seller precise receiving address and reachable contact number in the order. The seller will inform buyer in case the transporter having trouble in delivering the order due to certain issues such as P.O Box/unreachable/restricted zone.
  4. All re-delivery of goods will be charged associated shipping charges, which will be disclosed to buyer upon request for a second delivery attempt.
  5. Request for changing delivery address must be made before delivery by email to seller’s email address in www.essencefurniture.com: Contact > Feedback > Fill your personal details and your order confirmation number > Send.
  6. If request to change the delivery address is made after order picking by the transporter, the buyer will be responsible for any associated delivery charges which may impose.
  7. Once order is picked up by transporter, the seller will update tracking ID in seller’s website for buyer’s tracking convenience.
Change/Cancellation of Order
  1. Change or cancellation of order will not be permitted once payment has been confirmed. Any cancellations due to a change of mind will not be accepted. The seller reserves the right to reject any cancellation, refund that deemed unfit or unreasonable.
  2. Request for Order Cancellation must be made by email to seller in www.essencefurniture.com: Contact > Feedback > Fill your personal details and your order confirmation number > Send.
Return Policy
  1. All goods sold are non-returnable and non-refundable except the following circumstances:
    1. Failed delivery. Nevertheless it does not include the circumstances as below:
      • The goods has arrived the right destination as indicated in buyer’s order but buyer is not around to receive the goods.
      • The buyer’s indicated premise is a flat, apartment, condominium or multi-level business centre. The transporter will inform the buyer to collect the goods at ground floor upon arrival.
      • The destination in the order is found inaccessible or restricted area upon arrival. In view of the frustrated situation, the transporter might re-arrange the delivery with the buyer, or the buyer might have to collect the goods at the transporter’s nearest centre.
    2. Wrong product delivered.
    3. Goods received in defected condition. The seller may offer the buyer a new good condition item to replace the defected item free of charge, subject to acceptance of offer by the buyer. Nevertheless the buyer must inform seller regarding the defected item within 24 hours from the time of the goods received, by submitting Damage Claim Form which can be found in essencefurniture.com menu: Contact > Damage Claim Procedure > Send. The buyer must also furnish all the attachments as required in the form as the abovementioned to initiate claim procedures.
  2. Only items that have been purchased directly from essencefurniture.com can be considered for return. Any of the Essence Furniture Sdn. Bhd. products purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers’ returns and refunds policy.
  3. Returned items must meet the following requirements:
    • The item must return to seller’s appointed transporter within 5 working days upon receipt. (As proved by the postal or courier receipt).
    • Possess proof of purchase (order invoice number and receipt).
    • Item must be in new condition and returned in its original packaging with invoice and receipt. All packaging must be unused, unmarked and not defaced in any manner.
    • Item must be returned in the original box to protect the product from damages during return delivery. In case the returned item is found in the condition of damage/defect/shortage in scenario which is worse than the time in full or partly, the seller will inform the buyer with proof of photos, and will charge the buyer in the amount which is sufficiently to recover the damage/defect/shortage.
Refund Policy
  1. The returned goods will be examined once arrived seller’s premises. Once the returned goods fulfil seller’s return policy, full refund will be processed for buyer.